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EMERGENCY RESPONSE
CONTENTS Letter from the CEO 5 About PJS 6 Emergency Response 9 Case Study 18 Capabilities 21 Safety 31
Private Jet Services PJS is the largest assemblage of veteran aviation experts in the industry For 15 years we have delivered guidance strategic sourcing expertise and mission critical air transportation services to an extensive range of industries Global clientele includes government agencies professional and collegiate sport teams multinational corporations as well as some of the world s most recognizable entrepreneurs entertainers and high net worth individuals PJS mission is to deliver a level of service unmatched in the transportation industry We accomplish this through our passion for aviation proactive approach and our obsessive attention to detail Through the unique and highly specialized air travel we have arranged on behalf of our clients including flights to over 100 countries PJS has built a reputation as the market leader for safety service excellence and price efficiency From short notice missions to facilitate critical meetings between foreign dignitaries to highly confidential extractions of globally recognized individuals PJS is the go to resource for some of the largest and most successful organizations in the world We welcome the opportunity to discuss the safety concerns specific to the locations your employees travel to and how PJS is uniquely suited to deliver thorough guidance ensuring safe reliable and efficient air travel programs Best regards Greg Raiff CEO 5
Largest Corporate Aviation Consultancy in North America Headquartered in Metro Boston with regional offices in London England and San Francisco CA Core Markets Corporate Travel Professional Sports Collegiate Sports Live Entertainment Touring Energy Pharmaceutical Government Privately held debt free company PJS maintains a repeat client rate in excess of 90 The global aviation marketplace is filled with various options and solutions Private Jet Services PJS offers a unique consultancy approach leveraging over fifteen years of experience to chart individualized solutions for each client Determining the metrics that are most meaningful to each organization for ensuring quality fulfilment while identifying opportunities in the market to challenge suppliers and aggregate purchasing power helps maximize the full value of proper travel planning The PJS method consistently delivers choice value and peace of mind for a wide range of scenarios
PJS EXISTS TO SOLVE AIR TRAVEL LOGISTICS WITH DEDICATION PASSION 7
EMERGENCY RESPONSE
WHY SHOULD AN ORGANIZATION ESTABLISH AN EMERGENCY RESPONSE PLAN ERP According to the US Federal Emergency CONSIDER THE FOLLOWING SITUATIONS Management Agency FEMA the number of global Weather evacuation due to hurricane forecast fire natural disasters disease outbreaks and terrorist flood volcano or earthquake attacks is increasing dramatically An Emergency Unstable political climate such as military coup Response Plan ERP allows your company to act contentious elections financial crisis or market quickly when an event takes place ensuring the collapse safety of traveling employees and minimizing the impact on business productivity Whether employees are traveling for business or the organization operates multiple staffed locations having an effective ERP for air transportation fulfils Labor strikes of air traffic controllers airline workers or rail workers impacting travel Terrorism threat Transportation accident duty of care obligations and prepares organizations Disease outbreak for future safety challenges Industrial accident Public relations incident where secure private transportation is needed Individual injury or health problem that prevents return travel via commercial airline transport 11
OBJECTIVES OF PREPAREDNESS An ERP allows for quick action when an emergency A WELL WRITTEN EMERGENCY RESPONSE PLAN evacuation or air ambulance is needed in the case Details a communication plan to ensure the news is of natural disaster medical emergency or even a delivered to the right people in the right order sudden change in political climate PJS identifies all Limits public relations issues by having one contact acceptable private aircraft available in specific areas for any outside inquiries and a prepared response of concern that meet our stringent safety standards for any others who may be called When risk is high we arrange to have these aircraft on stand by to ensure those in harm s way can be evacuated as quickly as possible Limits potential legal challenges and financial exposure by giving clear instruction of what to do or not do in given situations Is updated frequently to ensure information is up to date Is updated situationally when trips are planned to unusual or dangerous locales Is communicated often to the appropriate employees and made available for easy reference when needed
PJS remains on stand by for our clients twenty four hours a day seven days a week Rest assured that evacuate to Costs What is the cost of a group evacuation we will provide support for emergencies where or individual extraction vs bringing expertise or immediate transportation is required including supplies to the affected area executing the transportation needed to remove Stay or Go Decisions Is it safer for individuals to individuals from dangerous situations All flights stay in place for a period of time given the situation arranged no matter where they depart from receive at hand oversight from the PJS Safety Team The team reviews all aircraft flight crews proposed routings and airport facilities to ensure they meet PJS industry leading safety standards Security How can assets such as facilities equipment or staff that remain in an affected area be secured on the ground Continuity Planning Which individuals and We work directly with your representatives to assets should be moved and where they should be determine the best approach to an unexpected moved to situation considering Quantity How many passengers and family members are potentially impacted Location What is the closest secure location to Transporting Assistance to the area of impact Are there security staff first responders specialists insurance adjusters journalists or aid supplies in need of transport to face the hazard assess damage and protect assets in harm s way 13
FINANCIAL PLANNING A proper continuity plan requires budgeting which necessitates an understanding of the size of job the types of aircraft and logistics needed and plans for ideal contingency locations PJS global strategic sourcing expertise ensures flawlessly planned programs and cost effective execution if activation occurs PJS can help client organizations work with their insurers to determine the appropriate coverages for the client s specific contingency planing needs Implementing a comprehensive ERP may actually lower insurance costs while increasing coverage
PJS ERP SERVICES ENSURE When emergencies happen PJS has the diverse Preforming a thorough and customized experience and broad resources necessary to needs based assessment that reflects unique respond quickly to the specific event Our 24 hour organizational risks i e regional weather health Flight Operations Center leverages a global network concerns and political climate of employees and agents working in Europe Asia Business continuity plan activation to inform management on how to react when forecasts Africa and the Middle East as well as at home in the Americas include potentially hazardous situations for staff families or assets Communications planning for instances where loss of power network or cellular occur Comprehensive logistics planning for all recovery strategies Emergency Operations Center EOC services provided by PJS to manage all logistics and facilitate communications around the clock 15
16 North America 28 Central and South America 50 44 13 Europe Middle East Russia and Central Asia 28 East Asia and Paci c 80 of business itineraries d travel secur 50 2 Due to terrorism D c 57 23 24 North Africa Sub Saharan Africa 38 South Asia 9 Australia and New Zealand Rate of risk increase to travelers in these regions in the past 3 years of business risks to incr
a c 80 INCIDENTS ON THE RISE The US Department of State is issuing more formal of businesses have modi ed itineraries due to health or travel security concerns 50 29 21 Due to terrorism Due to civil unrest Due to country risk ratings 57 travel warnings and travel alerts than ever before Concerns range from government instability and crime rates to health concerns and disease control It is unclear if the increase is only perceived due to improved sharing of information globally or if in fact the rate of significant events is growing Regardless PJS mitigation and preparedness strategies are custom tailored for each client scenario of businesses expect travel risks to increase in 2017 nd nd years 17
CASE STUDY THE CHALLENGE A state university s study abroad department was conducting research to add several new destinations to the program including Cuba Turkey Morocco Singapore and Brazil Program coordinators needed to identify the legal requirements for traveling to each of the new destinations and determine which countries were best the candidates for expansion
THE SOLUTION Per recommendation from the university s athletic director who uses PJS to coordinate sports team travel the program coordinators contacted PJS for Provide emergency situation communication plans for the university to use with traveling students Provide single point of contact for flight assistance PJS recommended our ERP consultancy coordination contracting and payment for engagement with the following goals emergency and non emergency travel Define the documentation and eligibility By using travel expertise provided by PJS requirements for each of the program s the university was better prepared for program expansion countries expansion decisions The university expanded PJS Define environmental conditions including political engagement to cover the rest of the study abroad health and economic to address any challenges destinations and identify solutions Since implementation PJS on behalf of the Provide short notice travel and contingency university has arranged both emergency and non support in the case that individual students or emergency movements of student groups ranging the entire group need to be moved due to any kind from 25 to 275 passengers traveling within Europe of emergency South America and Asia The university can now Provide evacuation planning specific to each of access far more locales by utilizing destinations not the expansion countries including activation served by commercial air service greatly increasing protocols for the university s senior and travel the value of their study abroad program program management 19
C APABILITIES
PJS HAS BEEN WHERE YOU WANT TO GO PRIVACY Our experienced aviation professionals act as PJS is accustomed to servicing some of the most an extension of our clients travel managers and prominent political sports and entertainment corporate flight departments using PJS logistics figures in the world Every PJS employee is bound by to provide a confidentiality agreement which extends to every Knowledge regarding hard to navigate locales Assistance with the company s own remote aircraft AOG client interaction Private Jet Services and all PJS employees have an affirmative obligation by contract to protect all information regarding our clients and their guests Local ground transportation options An extra set of hands overseas Contingency planning to prepare for possible emergency evacuations Back up plans to ensure the group stays on schedule Supplemental lift INSURANCE RISK MANAGEMENT All aircraft carry insurance above the industry standard for their class PJS ensures that coverage is in place at all times and that client is named as an additional insured on the aircraft s policy 23
FLIGHT OPERATIONS CENTER Private Jet Services Flight Operations Center FOC uses the most advanced tools to track and monitor all flights including up to the minute weather patterns and projections NOTAMS TFRs and airport congestion 24 hours a day PJS flies between 5 000 and 10 000 passengers every month year round Our range of expertise covers 4 passenger helicopter transfers light jets up through ultra long range executive jets on up to 400 passenger Boeing 747 wide body transcontinental missions and in some cases with multiple 747s in use simultaneously Our FOC Team is always looking ahead remaining in constant communication with downline facilities and services to ensure seamless coordination of all details big and small Our expertise and diligence ensures problems are identified and solved before they can impact our flights and passengers PJS understands through our 15 years of providing private aviation services that smoothly run operations are a necessity Our proactive approach to service and flight management makes all the difference in reducing the stress of travel which in turn increases our clients capacity for success upon arrival
MEDICAL AVIATION CONSULTANCY PJS partners with SentinelMed the renowned aerospace travel medicine company owned and operated by board certified physicians PJS provides 24 7 global access to aviation medical expertise If special travel accomodations are required for individuals with unique medical needs or emergency transport is required due to injury or illness PJS clients are always covered Services include pre arranged inflight medical staffing and equipment vaccination planning guidance on location specific medical threat avoidance as well as delivering emergency aid to clients in remote locations Whether traveling for business exploration adventure diplomatic or humanitarian work advance preparations are strongly recommended by world health organizations and travel bureaus PJS and SentinelMed can provide contingency planning to ensure health and safety and if necessary an expeditious exit 25
DEDICATED FLIGHT MANAGEMENT TEAM SECURITY SCREENING Last minute emergency travel can be one of When screening is necessary PJS Concierge the most stressful events a passenger can endure To are certified to perform hand wanding and bag help abate that stress PJS assigns a personal team screening This allows guests to be screened prior available 24 hours a day dedicated to supporting to arriving at the airport often at the resort or every flight From stocking preferred beverages meeting location to expedite the boarding process and snacks to ensuring customs forms are precompleted our dedicated flight team provides unmatched attention to detail to help minimize emergency travel stress PJS estimates that 10 hours of planning go into every hour in the air Communications planning customs Every employee not just flight crew completes 10 year background check Every employee completes NDA Confidentiality Agreement Local intelligence of regional conditions to cargo safety vetting cabin crew contingency ensure appropriate security measures are in planning we take care of all strategic logistics place around ground transportation screening to ensure a seamless and safe transfer for all and handling staff passengers involved Our service isn t restricted to what happens in the air PJS facilitates expedited customs and efficient ground handling of all baggage Routing is designed to remove layovers private air terminals reduce waiting time and access to remote airports eliminates lengthy and costly ground transportation 27
BE READY TO FLY AT A MOMENT S NOTICE We know the need to fly often pops up unexpectedly PJS prepares for this by entering into a Blanket Purchase Agreement BPA with our corporate clients This ensures all the legal and payment details are in place well in advance allowing approved employees to book travel with just an email or phone call Each client s legal and finance teams address the terms and conditions only once and those terms will apply to every future flight The BPA will specify the client s designated representatives authorized to book individual trips This process allows PJS to move quickly to secure the most appropriate aircraft for the company s mission 29
SAFE T Y
A PROACTIVE PREDICTIVE APPROACH At PJS safety comes first Always It is the focus of our decision making at every level Our team of industry veterans and dedicated Director of Safety manage PJS standards for due diligence with stringent safety mechanisms that require an absolute commitment to detail We know that proactively discerning the best available carriers and pilots results in more consistent travel experiences for our clients and safer flights EVERY CARRIER EVERY AIRCRAFT EVERY PILOT EVERY FLIGHT EVERY CONTINGENCY BY PROACTIVELY FOCUSING ON THE DETAILS WE MINIMIZE THE RISK OF THE UNEXPECTED 33 33
PROFESSIONALISM Only a select group of airlines meet PJS strict PJS approved vendors and their senior management standards that include data driven non negotiable are required to maintain positive compliance and markers for clean operating history aircraft age business positions free from criminal or civil legal liability insurance levels and reliability Supplier actions and IRS violations eligibility to fly for PJS is determined by our dedicated safety team through a comprehensive step by step qualification process field inspections interviews references and FOIA background checks that include both operating and maintenance records All aircraft and pilots are pre vetted using PJS rigorous requirements with real time data backed by third party reporting Relentless analaysis and tracking allows PJS to anticipate and avoid potential risks Eligibility is then independently re confirmed prior to every flight to ensure previously approved vendors and crew have maintained a clean operating history PJS perpetual vetting system ensures approved vendors constantly meet our standards of exceptional service performance
INDEPENDENT SAFETY EXPERTISE DEDICATED DIRECTOR OF SAFETY PJS maintains the advantage of acting The PJS Safety Department is led by industry independently Instead of being beholden to a veterans and spearheads our proactive approach The closed fleet of aircraft we can select only the department is responsible for furthering PJS position airlines aircraft and pilots that meet our stringent as a leader in aviation safety Through the Safety qualifications and retention criteria for safety team s research and continual efforts to develop our and service Our fleet network design allows us proprietary safety standards PJS clients are assured to mandate far higher quality standards for crew technical excellence and strong safety culture from all experience aircraft age and operator performance vendors that qualify to fly for PJS In 2016 PJS Safety as well as leveraging bulk purchasing advantages Director was appointed to the Safety Committee of across a wide inventory of aircraft the National Business Aviation Association NBAA to assist in the organization s mission to serve as a center of expertise and enhance safety within our nation s transportation system 3 5 35
THOROUGH VENDOR VETTING STRICT PILOT EXPERIENCE REQUIREMENTS In our experience exceptional vendors welcome PJS considers pilot experience requirements to be the opportunity to demonstrate their strengths an essential safety tool NTSB research has shown and commitment to their strong safety culture that accident rates decrease by nearly 50 once a Quantitative documentation in combination with pilot obtains 100 hours and continues to decrease qualitative factors such as service levels and thereafter attitude is crucial to PJS Indicators gathered PJS will not engage pilots that do not meet our own first hand during field visits and interviews strict experience requirements along with service and compliance performance tracking determines whether a particular vendor qualifies as PJS Certified The comprehensive step by step approval process for all PJS Certified vendors their aircraf t and their pilots is independently re confirmed ED ICES RV SE FI T TI PRIVA TE JE prior to each and every flight CE R
DEDICATED IN HOUSE SAFETY TEAM PJS is the only private jet charter firm in North America with its own in house safety team and Director of Safety Staffed with industry veterans the team leads the charge to ensure that every flight operates to the highest safety standards 24 7 The PJS Safety Team assesses whether an operator is eligible to fly in our program Along with our own internal intel PJS utilizes several public and private background data sources to determine if a vendor qualifies as PJS Certified Information agencies include the FAA DOT NTSB FlightSafety ICAO and EASA PJS also confirms individual pilot experience data using both Wyvern and Argus At PJS we are proud of our exemplary safety standards and the considerations that go into every flight 37
EMERGENCY RESPONSE